Terms & conditions

By ordering on this website, or by email or telephone, you agree to the following terms and conditions. These terms and conditions apply to all commissions of original paintings by artist Christine Varley. There are no variations to these unless specifically agreed by Christine Varley in writing.

Your order

It is up to the individual to provide photos of the true likeness, colour and expression of the subject for the best results. An order must be accompanied by sufficient information to enable Christine Varley to proceed.

Christine Varley will judge whether or not to accept any commission.

Items are left with Christine Varley at the owner's risk. No responsibility will be taken for loss or consequential loss of customers' property left with Christine Varley.

Deposits and payment

No booking will be commenced without a minimum deposit. Any orders placed by telephone are considered consent to proceed. The minimum deposit is non-refundable and varies according to the size of portrait ordered.

The balance of payment will be due before dispatch, either by instalments or in full on completion.

Items will not be sent out until the balance has been received by Christine Varley. If paying by cheque, goods will be sent out after the funds have cleared at the bank.

Delivery, damage and refunds

The customer shall check goods immediately on delivery and inform Christine Varley of any damage suffered in transit. For items sent by Royal Mail or another courier, we accept no responsibility for failed or late deliveries. If the item is returned to us for any reason, postage will be re-charged for any subsequent delivery. Any items that do not arrive on the date specified should be reported within 24 hours of non-delivery.

Any dissatisfaction (which should be considered good reason for complaint) must be reported within 7 days of receipt of goods. Items must be returned at the client's expense before a refund is considered. Deposits are non-refundable and only the balance payment will be considered for refund.

Copyright

All copyrights of any portrait work remain in the name of Christine Varley, unless otherwise mutually agreed in writing at the time of ordering. It is explicitly forbidden to reproduce the images or original work of Christine Varley in any medium unless clearly agreed beforehand with a standard licence contract, available on request. This licence can be revoked at any time due to breach of contract at the discretion of Christine Varley.

As copyright holder, Christine Varley reserves the right to use any portrait image or edited image for any publicity on the internet, website, Facebook, exhibition material or other promotional events. The image or edited version may be used on products produced by Christine Varley Studio for WaggyDogz or other companies manufacturing under licence from Christine Varley Studio worldwide. Any requests for portraits not to be used in this way must be expressed in writing within 14 days of completion of your portrait order.

Any authorised reproductions must contain credit to Christine Varley or the artist's website. Where digital images are involved, the client agrees that the digital images cannot be modified without prior consent and must contain credit to Christine Varley.

Unfinished business and storage

Any order placed where there is no follow-up or contact from the customer of any kind will be considered void after 12 months. Any money paid will become the property of Christine Varley.

All goods remain the property of Christine Varley until the contract price is received in full. After completion, any goods left with Christine Varley for longer than 8 weeks will be liable to a storage charge.

Cancellation

If the customer wishes to cancel the contract to commission an artwork, notice must be given in writing.

• All minimum deposit payments are non-refundable.
• For orders where the balance has been paid in advance, depending on how much work has been undertaken, it will be up to Christine Varley to decide whether any refund is to be paid to the customer.
• There is a 7-day cooling-off period after all bookings, presuming no work has been commenced. Deposits will be returned at the artist's discretion.

All artwork remains the property of Christine Varley until paid for in full.

Orders not collected within 30 days after completion are liable to a storage charge.